We are completely committed to our clients with the best customer service possible, and one of the ways we excel in this area is by delivering all of our products promptly. We are able to achieve this by having our own fleet of delivery vehicles that is ready to dispatch orders at any time.
As an authorized distributor of the brands we work with, we only provide original products with complete documentation, including Country of Origin, Certificate of Analysis, Safety Certificate and a clear warranty.
Free Technical Training
We also support our customers with free technical training sessions on how to use and maintain the products. We hold seminars to develop product knowledge and other related subjects for existing or potential customers; from time to time, this training is conducted directly by our engineers or our principals, supported by complete demo units to ensure that the training is practical and applicable. Such training can be held either on client’s premises or in our dedicated training room. For existing customers, we also hold regular events to update them on new product technology that could improve their operational processes and efficiency.
We seek to be a reliable long-term partner for all its clients, especially during urgent situations. To fulfill this need, we are always on hand to help our customers 24 hours a day, 7 days a week, including holidays.
On Site Technical Visit
To solve customer problems and to give the very best advice on operational processes with a view to making them more efficient and effective, our technical team is on hand to visit our customers accompanied, from time to time, by engineers from our principals.
As well as our office building, Nabel Sakha also has a warehouse in Tangerang and Surabaya. This warehouse serves as a place for our buffer stock, comprising a complete range of products and spare parts to anticipate any urgent needs that our customers have, as well as providing regular shipments of our products. Our inventory is professionally controlled by an SAP IT system to ensure that our products are perfectly managed.